Launching 18 November. Starting in Durban.

Business applications are open

CityMender Network

Local expertise.
For everyday life.

From a leaking geyser to your next big project.
Find the right services, right here in Durban.

Explore services

What’s on your list?

Choose a category. Tell us what you need.
We’ll help you prepare a clear brief.

YOUR CITY
Explore services available in our Durban launch categories.
SIMPLE BY DESIGN

Three steps.
One easier way.

Built to make finding and requesting everyday services feel straightforward, from the very first click.

01

Find the right service

Search by category, from plumbing and electrical work to cleaning, gardening and more.

02

Tell us what you need

Choose the type of work, describe the job and confirm where you'd like assistance.

03

Connect with local businesses

Once live provider matching is enabled, eligible businesses in your service area can respond with quotes.

What makes a smarter service request?
DESIGNED AROUND THE RESIDENT

One request. The right local businesses.

Tell the Network what you need once. Matching is designed around the service, the area the business covers and its availability, where known. You stay in control of which quotation you accept.

01 / DESCRIBE

Tell us about the job

Choose your category, describe the work, include your general area, preferred timing and an optional photo.

02 / MATCH

Businesses receive a job card

Matching businesses see relevant requests in areas they serve and choose whether to respond.

03 / COMPARE

Review private offers

Compare fixed quotes, estimates or inspection offers. Call-out charges and terms should be made clear.

04 / CONNECT

Accept on your terms

Only the selected business receives your exact address after its quotation or inspection offer is accepted.

Privacy by design. Your full name, phone number and precise address are hidden from businesses viewing an initial job card. You choose which business to proceed with. This website is a frontend demonstration; live job matching is not yet connected.
How quotes and budgets work
SIMPLE, TRANSPARENT QUOTATIONS

Different jobs need different kinds of quotes.

Rather than forcing every job into a single price, the Network is designed to support three sensible response types.

Confirmed quote

A fixed amount when the work is clear, with inclusions, exclusions and the earliest available appointment.

Estimated quote

A realistic price range, including assumptions and an explanation of what could change the final amount.

Inspection first

A stated inspection or call-out cost, what it covers and whether it counts towards the repair.

Residents can specify a firm budget, a rough guide or ask for help pricing the job, and decide if their budget is visible to providers. Work and payment are agreed directly with the chosen business; CityMender does not process job payments.

For every local business

Built for your business.
Built for your community.

One person with a skill. A growing team. An established company. There is a place for you in the Network, subject to the same relevant checks and approval.

Show residents what you do, choose the areas you serve and build your reputation through real work.

NO JOINING FEE. NO MONTHLY FEE.
R0 to join

Pay only for an eligible job that is completed and confirmed. No charge simply for being listed or receiving a request.

Small fixed fees. Clear value.

Confirmed job valueNetwork fee
Up to R1,000R25
Above R1,000, up to R5,000R40
Above R5,000R55

Proposed launch bands from our business guide. These are fixed fees, not a percentage commission. Final bands, treatment of cents and tax treatment will be confirmed in the service terms.

Residents pay your business directly. You set your prices and choose the requests you quote on. Jobs and earnings are not guaranteed.

More than a listing

Your storefront. Your reputation.
Your next opportunity.

01

A free business storefront

Your logo, services, coverage, opening hours and past work in a shareable profile. Give residents a clear way to request a quote.

02

Local opportunities

Relevant requests matched by service, coverage and availability where known. Personal details stay protected until an offer is accepted.

03

Visibility across CityMender

Be discoverable through the Network website and CityMender on Android and iOS as listings are activated.

04

Credibility you can show

Relevant identity, business and credential checks. Eligible approved businesses may receive a digital certificate with a verification reference and validity period.

05

Tools to promote your business

Share your storefront link and optional QR artwork for vehicle and window stickers. Download branded artwork or request an optional printed pack; pricing is confirmed separately.

06

A record of good service

Customer feedback, attendance, communication and completed work help build your reputation over time. Ratings are not for sale.

Profiles, reviews, QR materials and promotional tools may be introduced progressively. Verification describes checks performed; it is not a guarantee of workmanship.

Your monthly planner

See what the numbers could look like.

Move the sliders to explore a month of confirmed completed jobs. This is a planning illustration, not an earnings forecast.

Include materials, labour, travel and other costs you want to allow for. Figures exclude tax adjustments and any overheads you have not included.

After Network fees, before your own costs

Illustrative monthly amount

Gross job revenue
Network fee per job
You retain per job before own costs
Total Network fees
Your entered costs
Remainder after fees and entered costs

The model assumes every job has the selected value and qualifies for a fee. In practice, each job is assessed separately. Cancelled, incomplete or disputed work is handled under the service terms. No fee is modelled when there are no completed jobs.

A more connected way to work

From a clear quote to a completed job.

Your business chooses the price, scope and availability. The planned Network workspace keeps offers, job updates and reminders together.

  1. Receive a relevant request

    Review the work, general area, timing and optional photos.

  2. Send the right offer

    A fixed quote, estimated range or inspection offer, with inclusions and exclusions.

  3. Agree and track

    Once accepted, the offer becomes a digital job card in the resident’s profile.

  4. Keep everyone updated

    Scheduled, in progress, completed or disputed, with supported email reminders.

  5. Confirm together

    Both parties confirm completion. Genuine disputes and incomplete jobs can be reviewed.

  6. Pay the fixed Network fee

    Eligible fees are grouped into your fortnightly invoice.

Try the digital quote builder

Create and download a quote draft here. This local tool does not send an offer, publish a job or store your details. Sending, acceptance, tracking and automated reminders will activate as the connected platform rolls out.

Simple billing

No subscription. No upfront charge.

Completed and confirmed jobs are grouped into one business invoice every 14 days. You then have 14 days from the invoice date to pay.

Days 1–14

Eligible completed jobs recorded and checked.

One invoice

A clear consolidated record of the fees for that period.

14 days to pay

Pay by the stated due date. Genuine disputes can be raised for review.

Overdue accounts receive a reminder and an opportunity to resolve genuine disputes. Unresolved overdue accounts may be temporarily suspended under the agreed terms.

How we review businesses
BUILT FOR GREATER ACCOUNTABILITY

Trust means more than a star rating.

We are developing a reviewed-provider model that considers appropriate credentials, reliability, customer experience and how businesses handle jobs.

✓

Relevant checks

Identity and applicable business details, professional credentials, insurance where relevant, references and examples of work.

◷

Reliability matters

We aim to track responses, appointment attendance, job completion and verified customer feedback rather than relying on ratings alone.

◎

Clear accountability

Transparent terms, a fair complaints process and the ability to report no-shows or misleading quotations are part of the proposed operating model.

Review indicators will explain which checks were completed. A business listing or verification indicator is not a guarantee of workmanship. Eligible approved businesses may receive a digital certificate with a verification reference and validity period. Verification and reliability features will activate progressively.

From service delivery to everyday services

Built around our communities.

CityMender started with a belief that communities deserve better. The Network carries that belief into everyday services, connecting people who need help with local businesses ready to provide it.

Visit CityMender Service Delivery

Keyuren Maharaj · Founder, CityMenderSA

TWO SERVICES / ONE CITYMENDER

Municipal fault or private repair?

The Network builds on CityMender's existing service-delivery platform, but keeps public infrastructure reporting separate from private contracting.

PUBLIC INFRASTRUCTURE

Report it through CityMender

Streetlights, burst water mains, refuse collection and municipal roads belong in the existing fault reporting system. Add an existing municipal reference if you have one, track updates and use follow-up support.

Visit CityMenderSA
PRIVATE PROPERTY

Find help through the Network

A leaking geyser or household fault may need a private provider. Planned CityMender app integration will recognise possible private repairs and offer a route into the Network. You review and consent before any request is shared; municipal reports stay in the municipal process.

For urgent private repairs: The proposed urgent-request option is not a replacement for emergency services. For immediate danger, fires or crimes in progress, call appropriate emergency services (112 from a mobile phone in South Africa). Urgent provider dispatch is not active on this preview website.
Applying, vetting and upcoming tools
BUSINESS APPLICATIONS ARE OPEN

Get your Durban business ready to quote.

Apply by email to the CityMender team. There is no application or joining fee. There is no monthly fee. Eligible confirmed completed jobs attract the proposed fixed R25, R40 or R55 Network fee.

01

Apply

Use “Get your business listed” to prepare an email with your business details. Send it to our team to begin formal vetting.

02

Prepare your profile

Share your business details, categories, coverage areas and relevant credentials for review.

03

Choose how you quote

Enable email alerts, inspect job cards and choose which jobs suit your services and capacity.

We are building with Durban businesses. Invoice makers, saved quote items and easier rebooking are upcoming tools. Matching, digital job cards and automated notifications will activate with the connected service. Interested? Email enquiries@citymendersa.co.za.
GOOD TO KNOW

A few common questions.

What is CityMender Network?

A local services platform from CityMenderSA designed to connect residents with businesses offering household, property, professional and event services.

Where is the Network launching?

Durban, KwaZulu-Natal is the initial launch area. The ambition is to expand across South Africa over time.

Can I already see live providers and receive quotations here?

This first website is a working frontend prototype. Service browsing and the request builder are functional, but provider results, authentication, submission and delivery of quotes require our backend connection. No real request is sent by this preview.

How will businesses be selected?

The proposed model includes identity and business checks as appropriate, category-specific qualifications and operational review. Specific requirements and verified indicators will be finalised before live listings are published.

Is CityMender Network the same as municipal fault reporting?

No. Network handles private services; CityMender's municipal service-delivery reporting is a separate process. Municipal issues should continue through the relevant municipal reporting channel.

How much does it cost to join as a business?

R0 to join and no monthly subscription. Proposed launch fees are R25 on jobs up to R1,000, R40 above R1,000 up to R5,000, and R55 above R5,000, payable only for eligible confirmed completed jobs. Final bands and tax treatment are set out in the service terms.

Who receives my address and contact information?

At the initial job-card stage, your name, phone number and exact address are hidden. The selected business receives your exact address only after you accept its quotation or inspection offer, once the live system is connected.

What quote types can I receive?

Businesses can provide a confirmed fixed quote, an estimate with a price range, or an inspection-first offer with a disclosed call-out fee.

Does CityMender take commission or handle payments?

CityMender charges a fixed per-job fee, not a percentage commission. Residents pay their provider directly. Eligible Network fees are invoiced to the business every 14 days, with 14 days to pay.

How do I apply to the Durban Network?

Use the business application form to prepare an email to enquiries@citymendersa.co.za. We will explain the formal vetting process and service terms before activation.