KZN Urban Perception & Service Delivery Survey - By CityMenderSA

Live Analytics: This survey’s interactive dashboard will be released Tuesday, 11 November 2025. Citizens will be able to explore the data, spot trends, and help improve service delivery together. Check it out on our website.

This is part of our commitment to pioneering equal access to information , empowering citizens, community organisations and municipalities alike.

🔒 Your privacy matters: No personal information will ever be shared with third parties. All responses are used only for constructive, data-driven analysis.

Power outages / load-shedding impact

Water outages / low pressure / burst pipes

Poor road condition (potholes, resurfacing delays)

Traffic signals out / congestion at key intersections

Waste not collected / illegal dumping (“carting”)

Lack of street cleaning / verge maintenance

Public safety concerns (robberies, assaults, theft)

Cable theft / vandalism of infrastructure

Poor or non-functional street lighting

Heavy trucks routed through residential areas

Stormwater / flooding hotspots / blocked drains

Public transport reliability / safety (Rea Vaya, taxis, trains)

Poor by-law enforcement (noise, illegal trading, signage)

Municipal billing errors / unresolved disputes

Other (please describe)

Why CityMenderSA changes the game

First-of-its-kind, fully tech & data-driven citizen platform with constructive, trackable reports.
Real-time portals connecting municipalities, community organisations, and residents — same data, shared view, faster action.
AI/ML signals to reduce duplicates, flag spam, prioritise quick-wins, measure time-to-fix, and redact private information
Transparent timelines: reference numbers, geolocation, photos, and public updates for every issue.

Super Supporter (pilot) — limited to 500 people

As we expand help us test out new features and set up our physical office.
Dedicated WhatsApp line + priority escalations (up to 5 issues/month).
Early AI/ML features and impact dashboards.
Helps keep CityMenderSA independent and laser-focused on delivery.

Become a Super Supporter

We’ve been given an office in Durban, and we’re now boosting not only our extensive digital infrastructure but also our physical infrastructure to support faster response, outreach, and training.

Our commitment is pioneering equal access to information — the same data for municipalities, community organisations, and residents, viewed in real time, so fixes can happen faster.

We’ve seen exponential growth in eThekwini and beyond — now we’re scaling nationwide. We’re exploring a strategic driving partner (e.g., an automotive brand) to help amplify patrols, outreach, and response. If you represent a brand interested in a national civic-tech partnership, let’s talk.

Partnerships: Email us

New: Animal / Wildlife categories

We’re launching animal & wildlife reporting flows (found pets, injured wildlife, dangerous animals, etc.). Organisations can onboard for free to receive and triage reports in real time.

Onboard your organisation (free)

Live analytics: This survey’s interactive dashboard will be released on Friday, 24 October 2025. Citizens can explore the data, spot trends, and help us improve the system together.

📊 View the dashboard (when live)

🏙️ KwaZulu-Natal Urban Perception & Service Delivery Survey

🚀 About CityMenderSA

📍 Survey Coverage: KwaZulu-Natal

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📍 Selected Location